Customer service training

4 hours & 20 modules

of customer service training

delivered via video

across the United Arab Emirates

Project brief

  • To create an online video suite of modules to replace face to face retail customer service training
  • Recorded content from a trainer in Dubai… Transcribed, edited and storyboarded, ready for production
  • Mark Copeman selected to present the modules as he is independent from the organisation
  • Post-production to storyboard, weaving in video, animation and stills to engage learners
  • All on-screen text showed English and Arabic character sets
  • Subtitling advice provided using SRT files for final streaming via VimeoPlus.